Legal & Account Terms — Frequently Asked
When you request account closure, all active funds are returned to your registered payment method within two business days. Your data is retained for seven years per local law, and you cannot reopen the same account. A new registration creates a separate account with its own history.
Your deposits are held in a segregated account as player funds and are not used for business operations. Insurance coverage depends on local law and the payment provider's terms. We recommend reviewing your payment method's own protections.
Deposit and withdrawal records are stored indefinitely for your reference and to resolve disputes. Account registration data is retained for seven years after closure to meet accounting and tax compliance requirements in your region.
You can update your email, phone number and password in account settings at any time. Name, date of birth and identity number cannot be changed after initial registration. Contact support to request deletion of specific non-essential data.
Players in Jakarta and Yogyakarta operate under the same account terms as all Indonesia-based players. Where local law permits is the basis for your access. Regional changes in eligibility will be communicated to your account email immediately.
Report a disputed transaction to support within 30 days with your transaction ID. We investigate by pulling logs from your payment method's gateway and respond with findings and resolution steps within 14 days of your report.
Your account and legal terms apply equally across all devices. Mobile access uses the same encryption and verification rules as desktop. Log in from any device using your email and password without changing your legal status or balance.
